My Bio

SENIOR EDUCATION AND LEARNING ARCHITECT

Instructional Design • Program Management • Implementation Strategist

  • Accomplished education and training consultant  with 15+ years’ experience in the assessment, design and delivery of workforce learning programs that support business goals and organizational strategy
  • Highly effective in technical and skills-based training initiatives • Expert in designing learning solutions for all staffing levels
  • Practical and academic experience in instructional design, adult learning theory, needs assessment, performance measurement, and program evaluation
  • Skilled in project management and cross-functional team collaboration
  • Strong interpersonal skills, sound analytical, critical thinking, and problem-solving skills
  • Recognized as self-directed, detail-oriented, and customer focused

CORE COMPETENCIES

ADDIE • Adult Learning and Education • Assessment • Asynchronous Blended Learning  • Blogging • Collaborative Learning • Contract Management • Cross-Functional Teams • Curriculum Development • Customer Relationship Management (CRM) • Design and Delivery • Distance Education • e-learning • Evaluation • Facilitation • Implementation • Informal Learning • Instructional Design • Instructor-Led Training (ILT) • ISD • Learning Management System (LMS) • Learning Strategy and Design • Learning Theory • Sales Force Automation (SFA) • Sales Training •  SAM • Skills Based Training • Social Media / Social Training • Storyboarding •  Synchronous Learning • Performance Support • • Program Management •  Technical Training • Technical Writing • Virtual Learning • Web 2.0 • Web-Based Training (WBT)


CAREER ACHIEVEMENTS

  • Designed and implemented workforce learning solutions for over 30 Fortune 2000 organizations in the Consulting, Outsourcing, Manufacturing, Pharmaceutical, Healthcare, Consumer Goods, Retail, and Software industries
  • Produced over 300 instructor-led IT and Desktop workforce training programs serving 35 learning centers
  • Developed and instructed highly custom, performance-based sales force automation (SFA) and customer relationship management (CRM) training for pharmaceutical, financial services, and consumer products industries
  • Designed and delivered national business operations curriculum for over 30 remote office locations; courses included Basic Business Operating Procedures, Employee Orientation, Train-the-Trainer, and Sales Operations
  • Developed and facilitated over 40 desktop and IT courses on multiple platforms including PC, Macintosh, and Mainframe
  • Designed global e-learning solution with formative and summative evaluations related to performance improvements and aligned to organizational objectives of increasing billable hours that resulted in a $2.7m contract
  • Developed and facilitated over 40 workforce readiness courses on desktop and IT application on multiple platforms including PC, Macintosh, and Mainframe
  • Directed global cross-functional IT and education program teams responsible for the deployment of LMS and LCMS systems, interoperability with HRIS and ERP systems, custom learning portal, and courseware development compliance standards (SCORM, AICC); receiving national recognition and serving as a best practices model
  • Originated strategic training implementation strategy for 1,500 IT business consultants resulting in 85% program usage
  • Designed and implemented $2m VoIP solution for local school district using E-Rate and Tandberg grants

PROFESSIONAL HISTORY

WALDEN UNIVERSITY  (2015 – Present)

Implementation and Design Consultant, College of Undergraduate Studies, Minneapolis, MN (Virtual)
Subject matter expert in digital product design and development as well as learning theories. 

  • Participate in the design, development, and implementation of adaptive learning products for undergraduate courses
  • Integrate interactive and adaptive courseware into asynchronous undergraduate courses using the Acrobatiq Smart Author development platform
  • Collaborate with subject matter experts to identify content needs while ensuring adherence to instructional design principles

Course Mentor, College of Undergraduate Studies, Minneapolis, MN (Virtual)
Support undergraduate students, support staff, and faculty in self-paced academic courses.

  • Design supplemental course aids and technical support materials to increase academic success in self-paced courses
  • Monitor and evaluate assessment progress and overall student performance to ensure successful outcomes and academic effectiveness
  • Evaluate self-paced course content, interactions, and assessments for quality assurance before pilot courses

PALO ALTO ASSOCIATES, LLP (2007-2008, 2012 – 2015)

Performance Consultant (Central Point, OR)
Drive market expansion and accelerated business growth through innovative Web 2.0 marketing and training strategies for consumer-direct, retail e-commerce, and non-profit websites.

  • Establish collaborative, informal learning communities to foster social learning and encourage group collaboration
  • Develop end user self-study and reference guides for e-commerce, inventory management, and POS software
  • Create, manage, and maintain content for blogs, social media communities, web pages, and learning communities
  • Direct website analytics and website optimization strategies to evaluate performance and organizational effectiveness

DEVELOPMENT GROUP, INC.  (2010 – 2011)

Technology Implementation Consultant, Cisco Sales Engineer (CSE) (Medford, OR)
Consult with academic institutions involved in upgrading network infrastructure, telecommunication, and integrated learning solutions.

  • Facilitate federal grant funding and faculty training in educational technology
  • Create technology training events for faculty including virtual field trips, case studies, and blended learning solutions
  • Design synchronous training sessions on emerging technologies for school districts, IT personnel, and administrative staff
  • Coordinate technical certification training and learning resources for Cisco technologies including core communication technology (routing & switching), security, wireless, unified communications and telepresence

NAUMES FRUIT GIFTS, DONATE FRUIT (2009 – 2010)

Internet Marketing Consultant (Medford, OR)
Evaluate website analytics, construct executive reports for traffic, social media, and email marketing activity, while utilizing current SEO/SEM practices to drive overall web performance.

  • Evaluate and implement multiple sales channels through alternative marketplaces and affiliate programs
  • Develop affiliate training programs aligned with product, sales, and services strategies
  • Manage keyword effectiveness and maximize website optimization
  • Analyze pay-per-click (PPC) advertising through Google, Yahoo and Microsoft to maximize website revenue

URBANMINX.COM (2008 – 2009)

E-Commerce and Content Manager (Medford, OR)
Manage all e-commerce business operations including online sales strategy, employee training, digital marketing, merchandising, customer relationship management (CRM) system, and website content.

  • Design and develop website content including new product training, blog content, online promotions, and visual images
  • Design and facilitate end user reference guides for POS, E-Commerce, Order Fulfillment and Inventory Management software
  • Develop training program for store personnel on appropriate uses for social media and client engagement
  • Direct website optimization and online marketing efforts including SEO, SEM, PPC, Affiliate Program, and Email Marketing

INDEPENDENT CONSULTANT (2004 – 2007)

E-Learning Project Manager, Business Lead (Lincolnshire, IL)
Consult and manage $3 million client engagement for HR Outsourcing firm involving offshore custom courseware development, learning management and content management system implementation, and HRIS/PeopleSoft technology integration.

  • Confer with internal clients to analyze business needs and design learning solutions that align with performance objectives
  • Manage partnership with internal education department and off-shore course development organization in the design and delivery of custom e-learning curriculum
  • Direct development of learning objects, training content and integration with custom learning management system
  • Design and deliver pre and post-training skill assessments

Management Consultant
Implementation consultant and project manager for the analysis and execution of industry-specific, consumer services software integration application; the automating point of sale (POS), inventory management, and client relationship management (CRM) business operations.

  • Analyze tasks and related business objectives
  • Integrate existing business processes and data
  • Design and deliver custom training program to develop knowledge, skills and increase employee performance
  • Develop quick reference aids to accelerate employee learning and retention

SKILLSOFT PLC  (2002 – 2003)

E-Learning Strategist, Nashua, NH (Virtual)
Consult with Fortune 500 business executives to analyze, design, and implement enterprise-wide learning solutions.

  • Perform training needs analysis, orchestrate pilot programs, and manage implementation of e-learning technology and tools
  • Develop IT integration plan for training deployment and management
  • Facilitate virtual and instructor-led training of e-learning software and performance-based tools
  • Design end user reference materials for internal, domestic, and international clients

CAREER NOTE

Additional experience as Director Business Development for Arthur Andersen LLP (1999-2002), Global Account Manager for NETG (1996-1999), Director, Curriculum Development for Productivity Point International (PPI) (1990-1996)


EDUCATION

  • B.S. Instructional Design & Technology, Walden University Graduation August 2017
  • Certificate Graphic Design Specialization, California Institute of the Arts Completion 2016
  • Certificate Web Publishing, American Public University 2013
  • Cisco Certified Sales Engineer (CSE) 2010

TECHNICAL SKILLS

  • E-Learning: Articulate 360 and Storyline, Adobe Captivate, Adobe Connect, Blackboard, Sagence, Camtasia
  • Graphics: Adobe Creative Suite, Photoshop, Illustrator, InDesign
  • Performance Measurement: Google Analytics, Microsoft AdCenter, DoubleClick
  • Productivity: Microsoft Office Suite, Microsoft Office 365, Google Apps, Salesforce.com
  • Web 2.0 Tools: Blogger, Facebook, LinkedIn, Pinterest, Tumbler, Twitter WordPress, YouTube, Instagram, Wiki’s
  • Website Development: ASP, CSS, Flash, HTML, JavaScript, Dreamweaver
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